You can request deletion of your Smart Hospital 360 app account. Some clinical records may be retained by the hospital under healthcare regulations even after app access is removed.
How to request deletion
- Email support@gilltech.ai with subject “Smart Hospital 360 Account Deletion”
- Include your full name, registered phone/email, hospital name, and app role (patient, staff, or admin)
- Alternatively, ask your hospital administrator to deactivate your user account
What is deleted
- App login access and authentication tokens
- Profile preferences stored for the mobile apps
What may be retained
Appointment history, clinical notes, lab results, and billing records may be retained by the hospital as required by medical and financial regulations. Those records are no longer accessible through your deleted app account.
Timing
Requests are processed within 30 days after identity verification with the hospital.